November 30, 2009 § Leave a comment
Well, since you asked dear reader, I will let you know, since I learned earlier today.
So I was upgrading the Snow Leopard and midway through the install my computer told me the it had failed, prompting me to restart the machine.
Upon restarting, my machine wouldn’t advance past the grey welcome screen. After 6 hours of dealing with my IT department we thought it best to ship the tower in to them (I work from home).
Well, long story short, the cost to overnight the tower came to a whopping $273. I can’t get my reimbursement request soon enough!
P.S. Too bad I didn’t get a chance to take it to the Genius Bar. I would love to hear what a “Genius” had to say about it.
December 23, 2008 § Leave a comment
So I recently received my new Macbook Pro via the Apple website. I bought the laptop refurbished and low-and-behold I had a snafu. When I pushed the “w” key in conjunction with the Shift key nothing happened. I couldn’t make a capital “w”! I could make a lower case “w” and I could make an capital of every other letter, but that darn “w” didn’t want to stand up!
I made an appointment at the “Genius Bar” at the Apple Store for some help. The guy at the counter let me know that I needed to return the computer via mail and he could confirm that I didn’t break it myself. Jeez, thanks! He gave me his card and I glanced down at it. His title didn’t reader clerk, customer service specialist, or anything close to that. It actually said “Genius.” Now, I love Apple for being innovative with their products and providing the world with great computers, but something about this guy’s card really got under my skin. I think I should get a job at Apple just so I can get the title of “Genius.”
So I am shipping the computer back to Apple and they are sending me a replacement. Let’s see how long it takes to get my new computer!